Koinonia House FAQ

• Signing into our store
• I forgot my K-House Store password, now what?
• My Email address is not recognized, but I had an account in the Old K-House Store
• How can I change my K-House login e-mail address, password and physical addresses on my store account?
• I keep being logged out after signing in

• What is your mission statement?
• What's happening with the ministry now that Chuck Missler passed away?
• What is a Workbook?
• What is the difference between a Workbook and a Handbook?
• What is the different between a commentary Comprehensive Workbook and a Commentary Workbook?
• Printing the PDF Notes/Handbooks
• I prefer the old Comb/Spiral Bound Handbooks, can I still get those?

See all articles in General Questions →

• Where are my downloads?
• I purchased downloads from the old store, where are they now?
• What/Who is SendOwl?
• When I click on the link to download my digital product, I get an "Authorizing Payment" message... am I being charged again?
• When I try to download I get an "Access Denied" error, or seem to be corrupt files once downloaded.
• Do I have a Time or Download Limit?
• How fast can I download files?

See all articles in Digital Downloads →

• Can I download videos and watch offline?
• Video Player menu
• Can I change the video playback speed?
• Do I have a streaming limit?
• Do you have anything Free that I can stream On Demand?
• I don’t have, or I don't want to use PayPal. Can I use my Credit Card?
• Video is not playing, all I see is "This is Private"

See all articles in On-Demand →

• Will your DVDs work on my DVD player?
• Can I use my DVDs or CDs in a Home or Study Group?
• What is a CD-ROM?
• Why do some products have multiple images?

• Koinonia Institute member store discounts
• How do I redeem a discount code?
• Do you provide Pastor or Ministry Discounts?

• Does Koinonia House accept donations?
• Do I receive a donation tax receipt?
• Recurring donations?
• Can I see an overview or report of my donation history?

• Do we sell Gift Cards or Gift Certificates?
• I had a Gift Certificate in the old K-House store, can I use it in the new K-House store?
• How do I redeem a Gift Card?
• Can Gift Cards be used by anyone?
• Can a gift card be used more than once?
• My order is less than my Gift Card value, what happens to the remaining balance?
• Can more than one gift card be used towards a purchase?

See all articles in Gift Cards →

• Is my transaction secure?
• I feel uncomfortable using my credit card online. How can I order through the online store?
• What forms of payment are accepted?
• I don't have a credit/debit card, can I still purchase from your store?
• What is Shopify Pay?
• What is Google Pay?
• Can I send a gift order?

See all articles in Purchasing, Payment and Orders →

• What is a subscription?
• Can I edit my subscriptions and recurring donations?
• How do I manage my e-mail Subscription?

• Can I check the cost of shipping before I order?
• When will I receive my order?
• Will I need to pay Import Duty or local VAT on physical products?
• How do I have products shipped to multiple addresses?
• How long before I receive my order?
• Why do we not ship to South Africa?

• What is your returns policy?
• I bought the wrong item, can I get a full refund?
• I have a damaged disc, can I get a replacement?

• Privacy Policy
• Terms and Conditions

• How do I get academic credit for KI courses? Can I transfer credits toward a degree?